Training Center Manager

Provide daily operational leadership, coordination, and supervision for Training Center staff and coaches. Work with and support Highland’s training and summer camps directors.

Responsibilities

• Set an example for professional appearance and customer service.
  • • Provide information about the products and services Highland offers, in-person, through email, and over the phone.
    • Attend to customer issues, concerns, or complaints appropriately.
    • Maintain professional standards and appearance for Training Center staff.
• Supervise and coordinate daily lessons and programming. These may include:
  • • Updating and managing daily participant manifests.
    • Assigning and communicating daily job/lesson assignments with staff.
    • Ensure fluid guest groupings in lessons and timely lesson departure and timeline.
    • Overseeing protective gear rental management, preparation, and restocking.
• Assist Training Center director with staffing and shift scheduling.
  • • Create and manage monthly staff schedules throughout the season.
    • Field and assist initial interview evaluations for new applicants.
• Assist in fielding private lesson and program inquiries by phone, email, and in-person creating reservations and scheduling as needed.
• Perform and/or facilitate opening and closing procedures of the Training Center facilities.

Qualifications

• Excellent communication skills.
• Highly proficient in computer skills. (Microsoft Office, Google Docs, etc.)
• Previous customer service and management experience required.
• An experienced rider with familiarity with Highland’s trails is preferred.
• Ability to work full-time (April through November) and weekends.
• Ability to maintain a friendly and positive attitude in a fast-paced, customer-facing environment.